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Help

Short answers to get you going. Not here? Email hello@unsolve.io and a person answers within one working day.

Getting started

How do I connect my store?

In Unsolve, choose Connect store and pick WooCommerce. Log in to your store when asked. On Shopify? We set up the integration for you. Customers and orders start syncing straight away.

Can I bring my existing list?

Yes. Upload a CSV file, or the export from your current email tool. Only people who agreed to receive email are imported.

Sending email

How do I make sure my emails arrive?

Connect your own domain and add the three DNS records Unsolve shows you: SPF, DKIM and DMARC. On Unsolve Hosting we set them up for you.

How many emails can I send?

Up to 8 emails per contact per month when you send through Unsolve. That is enough for almost any store, and it keeps your sender reputation healthy. Need more? With Mail with your own sender there is no limit from our side.

Account and billing

How do I stop?

Go to Account, then Billing, and choose Stop subscription. You keep access until the end of the month you paid for, and you can export your list first.

Do prices include VAT?

No. All prices exclude VAT. You get an invoice every month with 21% VAT. Businesses in another EU country with a valid VAT number pay no Dutch VAT (reverse charge).