Privacy policy

What we collect when you join the waitlist, fill in one of our forms or visit this site, why, and what you can ask us to do with it.

Last updated: 13 October 2026

Who we are

Unsolve is run by Bas Otten as a sole proprietorship (eenmanszaak), Palestinastraat 300, Heerlen, the Netherlands, registered with the Dutch Chamber of Commerce under number 88806642, VAT number NL004656786B80. We are responsible for the personal data described here. You can reach us at hello@unsolve.io.

What we collect

When you join the waitlist we store:

your email address;
the date and time you signed up and the page you signed up on;
your IP address and browser details, which our form software saves with every signup to help us spot abuse.

When you use the contact, demo or partner form, we also store what you fill in: your name, your store or website, your platform, the size of your list, your company and your message.

If you allow analytics or advertising cookies, Google, Microsoft and Meta also receive how you use this site, such as pages you visit and whether you sent a form. More on the cookie page.

We do not buy or combine data from other sources.

Why we use it

Waitlist: to send you one email when Unsolve is ready, plus one confirmation that you signed up. We do this because you asked us to, which is your consent under article 6(1)(a) of the GDPR. You can withdraw that consent at any time.
Contact, demo and partner requests: to answer you, plan a demo or talk about working together, and to send you a confirmation that we received it. This is needed to handle your request (article 6(1)(b) GDPR).
Analytics and advertising: to see how the site is used and whether our ads work. Only with your consent through the cookie banner (article 6(1)(a) GDPR).

How long we keep it

We keep your waitlist signup until we have sent the launch email, and for 12 months after that. We keep contact, demo and partner requests for 12 months after our last contact. Analytics data in Google Analytics is deleted after 14 months. If you ask us to remove anything sooner, we do.

Who else sees it

We do not sell your data. A few companies process it for us under a data processing agreement:

FlexyNode in Almere, the Netherlands, which hosts this website;
Elementor Ltd., which delivers the emails this website sends (Site Mailer), keeps a record of your cookie choice and runs the accessibility widget;
Google Ireland Ltd., for Google Analytics and Google Tag Manager, only with your consent;
Microsoft Ireland Operations Ltd., for Microsoft Clarity and Microsoft Advertising, only with your consent.

If you allow advertising cookies, Meta Platforms Ireland Ltd. receives data about your visit for Facebook and Instagram ads. For that, Meta and we are jointly responsible under article 26 GDPR; Meta handles your rights for its part.

Elementor is based in Israel. The European Commission has decided that Israel protects personal data adequately, so that transfer needs no extra measures. Google, Microsoft and Meta may transfer data to the United States. They are certified under the EU-US Data Privacy Framework, and their agreements also include the EU Standard Contractual Clauses.

Cookies

This website uses cookies. Which ones, and how to change your choice, is on our cookie page.

Your rights

You can ask us to show, correct, delete or hand over your data, to limit how we use it, or to stop using it. Email hello@unsolve.io and we answer within one month. If you think we handle your data wrongly, you can also complain to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.

Changes

If we change this policy, we update the date at the top of this page. If the change matters for you, we tell you by email first.

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